Frequently Asked Questions

1. Do you offer local pickup or in-person shopping?

Yes! Local pickup and in-person shopping are available at our Rowland Heights, California location.

We have a wide selection of garden décor available to view in person. Please contact us before visiting so we can confirm availability and arrange a convenient time.

Location:
18809 Aguiro St
Rowland Heights, CA

2. Can cast iron products be painted?

Yes. Many of our cast iron pieces can be repainted or refinished to suit your personal style.

For best results, remove any loose rust or surface debris, clean and dry the surface thoroughly, and use a paint or coating designed for exterior metal.

Cast iron naturally develops rust and patina over time, especially when exposed to rain and moisture. Many customers enjoy this evolving, aged appearance as part of the character of the piece.

3. Do you offer free shipping?

Yes. We offer free standard shipping on orders over $99 within eligible U.S. destinations.

Oversized, heavy, freight, or certain remote-area deliveries may require additional shipping charges. Any applicable charges will be shown or communicated before shipment.

4. How quickly will my order ship?

Most orders are processed within 0–2 business days from our Southern California warehouse.

We primarily ship via UPS, FedEx, and USPS, depending on the size, weight, and destination of the order.

Typical transit time is approximately 1–5 business days after shipment, although delivery times may vary depending on the carrier, destination, weather, and other circumstances beyond our control.

Large or oversized items may ship by freight and require additional handling and transit time.

5. What should I know about rustic and distressed finishes?

Many Artisan Metal Art products are intentionally designed with a rustic, aged, distressed, or weathered finish.

Depending on the piece, the finish may include natural or intentionally created variations such as:

• Rust and patina
• Distressed or chipped paint
• Uneven coloration
• Dark spots or surface markings
• Texture and surface irregularities
• Natural variations in cast iron and handcrafted metalwork

These characteristics are part of the intended design and help give each piece its individual character. Because of the nature of these finishes and materials, no two pieces will be exactly alike.

Outdoor exposure will also cause metal finishes to continue changing naturally over time. Cast iron, in particular, may develop additional rust when exposed to rain, irrigation, humidity, or other moisture.

Minor surface marks, scuffs, or finish variations may also occur during normal handling and transportation and generally do not affect the function or structural integrity of the product.

If you prefer a completely uniform, factory-perfect finish, please review the product photos and description carefully before ordering. If you have any questions about a particular item's finish, feel free to contact us before purchasing.

6. Can I cancel my order?

If you need to cancel an order, please contact us as soon as possible.

Orders that have not yet entered the packing or shipping process may be eligible for cancellation.

Once an order has been shipped, it can no longer be canceled and will be handled according to our return policy.

7. What is your return policy?

We want you to be happy with your purchase. If you would like to return an eligible item, please contact us before sending it back so we can provide return instructions.

Unless the item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs.

For orders that originally included free shipping, the actual outbound shipping cost we incurred may be deducted from the refund where permitted.

Items must be returned in their original condition and packaging. Customized items, clearance items, certain oversized items, and other designated final-sale products may not be eligible for return.

Please refer to our Return & Refund Policy for complete terms and conditions.

8. What if my item arrives damaged?

Although we carefully pack our products, damage can occasionally occur during transit.

If your order arrives damaged, please contact us within 72 hours of delivery and keep all original packaging until the issue has been resolved.

To help us process the claim quickly, please provide:

• Photos of the damaged item
• Photos of the shipping box or packaging
• Photos showing any visible damage to the box
• A clear photo of the shipping label
• Photos of the interior packing materials

Please do not discard the box or packaging before contacting us, as the shipping carrier may require them when processing a damage claim.

Once we receive the necessary information, we will work with you to determine the appropriate resolution.

9. Do you offer wholesale or trade pricing?

Yes. Artisan Metal Art works with retailers, garden centers, nurseries, designers, landscapers, and other trade customers.

Wholesale purchasing is available through our wholesale program. For large-volume, commercial, or special orders, please contact us directly to discuss your needs.

10. Where are you located?

Artisan Metal Art is based in Southern California, and most of our in-stock products ship directly from our Rowland Heights warehouse.

We specialize in distinctive metal garden décor, including garden sculptures, cast iron pieces, planters, garden stakes, wind art, arches, and other decorative pieces for outdoor spaces.

Thank you for visiting Artisan Metal Art. If you have any questions about a product, shipping, local pickup, or wholesale orders, please contact us. We're happy to help.